Return & Refund Policy

At Souq Yasrab, your satisfaction is our top priority. If you're not completely happy with your purchase, we’ve made our return and refund process simple and hassle-free.

✅ Return Eligibility
You can request a return within 7 days of delivery if:

  • The item is unused, in its original packaging, and in the same condition as received.

  • The return request is made within 7 days of receiving your order.

  • You provide proof of purchase (e.g., order number or receipt).

❌ Non-Returnable Items
We are unable to accept returns for:

  • Items that are used, damaged, or altered

  • Requests made after 7 days from delivery

  • Final sale, clearance, or promotional items

  • Gift cards or giveaway items

🔁 How to Return an Item

  1. Email us at 📧 souqyasrabofficial@gmail.com with your order number and reason for return.

  2. Our team will review your request and send detailed return instructions.

  3. Ship the item back — return shipping is the customer’s responsibility unless the item was incorrect or damaged.

  4. Once we receive and inspect the returned item, your refund will be processed within 5–7 business days.

💸 Refund Details

  • Refunds will be issued to your original payment method.

  • Your bank or payment provider may take additional time to reflect the refund.

  • You’ll receive an email confirmation once your refund is successfully processed.

📦 Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us immediately:

📧 souqyasrabofficial@gmail.com

Include the following:

  • Your order number

  • Clear photos of the item received

👉 We’ll arrange for a free replacement or offer a full refund, depending on the situation.

🛑 Late or Missing Refunds
If you haven’t received your refund:

  • Check with your bank or payment provider — they may need extra time to process it.

  • Still no update? Contact us and we’ll assist you directly.

📧 souqyasrabofficial@gmail.com

💬 Need Help?
We’re here to assist you every step of the way.

📧 souqyasrabofficial@gmail.com
📍 Serving customers across the United Arab Emirates & Saudi Arabia